As of: 1 January 2027.
In the event of discrepancies, the German version prevails.
1. Scope
1.1. The services are directed at private customers within the meaning of Section 13 German Civil Code (BGB) and business customers within the meaning of Section 14 BGB, in each case only at customers who are of legal age and have full legal capacity.
1.2. Conflicting terms and conditions of the customer do not apply.
1.3. For readability, gender-specific language is not used. All personal designations apply equally to all genders.
2. Contract Conclusion and Start of Service
2.1. The presentation of the TRYB platform on isento GmbH’s website does not constitute a legally binding offer, but a non-binding invitation to place an order. By completing the ordering process, the customer submits a binding offer. The contract is concluded only upon express acceptance by isento.
2.2. The right to use the service begins upon receipt of the account access credentials.
3. Scope of Services
3.1. isento GmbH provides a cloud-based online platform (TRYB) on which registered users can create, configure and train projects in supervised learning and reinforcement learning. Access is via a web application for which the current version of Google Chrome is required.
3.2. The specific scope of services, in particular functions, usage options and resources (e.g. storage space, training time and API use), is determined by the selected subscription model and the description in the offer. isento may adapt platform functions and content where reasonable for the user.
3.3. Permitted Use, Security Review and Blocking
isento may temporarily restrict use of TRYB or block access where there are concrete indications of excessive, abusive, unlawful or security-threatening use. This applies in particular if use endangers the stability, security or availability of the platform or materially deviates from the contractually intended usage options.
Using TRYB for unlawful purposes is prohibited. This includes in particular processing content that violates applicable law and developing, manufacturing or deploying weapons or weapons systems, or use for directly military purposes.
Where there are concrete indications of a breach of these provisions, isento may review affected content to the extent necessary and take appropriate measures. This may include restricting or blocking the affected project or user account and deleting unlawful or non-contractual content. Statutory duties to inform competent authorities remain unaffected.
3.4. Training Regions and International Computing Resources
TRYB may use computing resources within and outside the European Union for training services. Unless the customer selects processing exclusively within the European Union, isento may process the customer data required for the relevant training run in suitable international training regions or have it processed by contracted infrastructure providers.
Where this option is available for the relevant training run, the customer may select processing exclusively within the European Union. Availability of computing resources, training times and technical functions may vary according to the selected training region.
Details of the respective processing locations and any third-country transfers are provided in the privacy policy and, where applicable, in the data processing agreement.
4. Rights of Use and Copyright
4.1. Customer Data, Support and Telemetry
The customer grants isento a simple, non-transferable right, limited to the term of the contract, to use content uploaded to TRYB or generated while using it, including image data, annotations, datasets and models (“Customer Data”). This right exists solely insofar as necessary for provision, operation, protection, maintenance and improvement of TRYB’s technical functionality and to perform the training services commissioned by the customer.
isento may access Customer Data where necessary to handle a customer support request, analyse errors, remedy incidents or defend against specific security risks. isento employees and contractors are bound to confidentiality.
isento does not use Customer Data for training, fine-tuning or improving its own or third-party AI models, other customer projects or other third-party purposes. Processing within a project by users expressly authorised by the customer remains unaffected.
isento may use anonymised or aggregated technical telemetry and usage data to ensure security and stability, analyse errors, plan capacity and technically develop TRYB, provided these data do not permit conclusions about Customer Data, customer projects or individuals.
4.2. Third-Party Rights and Data Protection
The customer assures that it holds all rights required to use uploaded content and that no third-party rights conflict. Where uploaded content contains personal data, in particular images of identifiable persons, the customer also assures that processing while using TRYB is based on a lawful basis.
The customer indemnifies isento against justified third-party claims arising from a culpable breach of these obligations.
4.3. Models and Training Metrics
Models, model weights, checkpoints and other model artefacts generated through use of TRYB remain with the customer in relation to isento. isento acquires no rights beyond the use specified in Section 4.1.
isento may confidentially process technical and statistical performance metrics generated in a training run, including error messages, runtime and resource values, convergence patterns, accuracy values, F1 scores and confusion matrices, where necessary for support, error analysis, quality assurance, secure operation and optimisation of TRYB’s technical training pipelines and standard parameters.
This optimisation must not include use, disclosure or reconstruction of underlying Customer Data, models or model artefacts. isento does not use Customer Data, models or model artefacts for training, fine-tuning or improving its own or third-party AI models and does not disclose them to third parties.
Publication or external use of training metrics is permitted only in anonymised and aggregated form, provided no conclusion about the customer, its projects or trade secrets is possible.
5. Customer Responsibility; Characteristics of Generated Models
5.1. The customer is responsible for configuring and conducting training and for suitability and use of generated results.
5.2. No specific quality, correctness, suitability or functionality of generated models is guaranteed.
5.3. Customers may invite other users to projects they create or accept participation requests. All users within a project have access to its contents and may edit, process, delete them or add content. Each user is responsible for its own content and modifications of third-party content; isento assumes no liability in this respect.
6. Liability
6.1. isento is liable only for intent and gross negligence. In the event of ordinary negligence, isento is liable only for breach of material contractual obligations, limited to foreseeable damage typical for the contract.
6.2. Liability for lost profit, indirect damage and consequential damage is excluded unless liability exists under Section 6.1.
6.3. Liability for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and under a guarantee assumed by isento remains unaffected.
7. Right of Withdrawal
Where the customer uses the service as a consumer within the meaning of Section 13 BGB and concludes paid contracts with isento, the customer has the statutory right of withdrawal, of which notice is given below.
Withdrawal Notice
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us (isento GmbH, Ostendstraße 242, 90482 Nuremberg, Germany, telephone +49 911 21 77 38 70, email: info@isento.de) by means of an unequivocal statement (e.g. a letter sent by post or email) of your decision to withdraw. You may use the model withdrawal form below, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification before the period expires.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from receipt of your withdrawal notice. We will use the same means of payment as used for the initial transaction unless expressly agreed otherwise; you will not incur fees for this reimbursement.
If you requested that services begin during the withdrawal period, you must pay a reasonable amount corresponding to the proportion of services already provided until notification of withdrawal compared with the total scope of services provided for in the contract.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: isento GmbH, Ostendstraße 242, 90482 Nuremberg, Germany; Email: info@isento.de
I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service (*):
- Contract concluded on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notified on paper)
- Date
(*) Delete as applicable.
8. Term and Termination
8.1. The contract is concluded for the agreed term when a subscription is booked.
8.2. For business customers within the meaning of Section 14 BGB, unless agreed otherwise, the subscription is renewed for the originally agreed term unless terminated with 14 days’ notice before the end of the respective term.
8.3. If the customer is a consumer within the meaning of Section 13 BGB, the subscription is renewed for a further billing period after the initial term. The consumer may terminate the subscription at any time up to the end of the current billing period. Termination prevents renewal and takes effect at the end of that current billing period.
8.4. The right to extraordinary termination for good cause remains unaffected.
8.5. The customer may terminate the subscription using the online function provided in TRYB or the relevant customer area. Termination may also be declared in text form, in particular by email. Statutory consumer rights to electronic termination remain unaffected.
9. Payment Terms
9.1. When termination takes effect, all payment claims accrued by the provider against the customer remain due.
9.2. After termination of the contractual relationship, all outstanding invoices must be paid within 30 days of the invoice date.
9.3. After this period, the customer is in default without further reminder. Statutory default interest pursuant to Section 288 BGB applies.
9.4. Further statutory claims of the provider remain unaffected.
9.5. After expiry of the billing period in which termination takes effect, the customer account remains in the Free tier. The Free tier provides no credits for training services, uploads or storage of further paid content.
9.6. Credits apply only to the billing period for which they are provided. Unused credits expire at the end of that billing period. This also applies if the customer account is deleted at the customer’s request.
9.7. Unless otherwise stated in the ordering process, a change to another plan initiated by the customer takes effect only at the beginning of the next billing period. Until then, the existing plan and the credits provided for it remain unchanged. No pro-rata charge or refund is made for the remaining period of the current billing period.
9.8. Paid content and data assigned to the customer remain stored for 14 days after the billing period ends and may then be deleted.
9.9. Content and data assigned to other users or organisations, in particular in shared projects, are excluded from deletion. Their further storage and processing is governed by applicable permissions and product functions.
9.10. After expiry of the grace period under Section 9.8, isento may delete the stated content and data unless further storage is required by statutory retention obligations. After deletion, there is no right to restoration.
10. Final Provisions
10.1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
10.2. To the extent permitted, the place of jurisdiction for all disputes arising from or in connection with this contract is Nuremberg.
10.3. Amendments and additions to these Terms require text form. Statutory rights of the customer, in particular statutory consumer rights to electronic termination and withdrawal, remain unaffected.
These General Terms and Conditions apply from 1 January 2027.