General terms and conditions

1. Coverage

1.1. The services are aimed at private customers in the sense of § 13 BGB as well as commercial customers in the sense of § 14 BGB and in each case only to adult and fully capable customers.

1.2. Contradictory GTC of the customer do not apply.

1.3. For reasons of better legibility, the use of the language forms male, female and diverse is waived. All personal designations apply equally to all genders.

2. Contract conclusion and start of service

2.1. The presentation of the TRYB platform on the website of isento GmbH does not constitute a legally binding offer, but a non-binding invitation to place an order. Upon completion of the ordering process, the customer makes a binding offer. The contract is only concluded with express acceptance by isento.

2.2. The possibility of use begins with the receipt of the access data to the account.

3. Power levels

3.1. isento GmbH provides a cloud-based online platform (TRYB) on which registered users can create, configure and train projects in the field of supervised learning and reinforcement learning. Access is via a web application, the use of which requires the Google Chrome web browser in the current version.

3.2. The specific scope of services, in particular the functions, usage possibilities and resources (e.g. storage space, training time and API use) results from the selected subscription model and the description in the offer. isento is entitled to adjust functions and contents of the platform, as far as this is reasonable for the user.

3.3. isento reserves the right to restrict its use in the event of excessive use or misuse. Excessive use or misuse exists in particular if the usage behavior jeopardises the technical stability, security or availability of the platform, significantly deviates from the contractually provided usage possibilities or takes place in a manner that clearly does not correspond to the purpose of the cloud-based online platform. Abusive use exists in particular in the processing of violent, discriminatory, defamatory or pornographic content or in a similar manner. The use must not be used for purposes that violate applicable law.

4. Rights of use and copyright

4.1. The customer grants isento a simple, spatially and temporally unlimited, but non-transferable right of use for all content uploaded by it to the platform (in particular image data and annotations) to use this content for the purpose of operating, analyzing and improving the platform as well as for the further development of the AI models used.

4.2. The customer assures that he/she is the owner of all necessary rights to the uploaded content and does not oppose any rights of third parties. In this respect, he releases isento from all claims of third parties.

4.3. The models generated by the use of the platform ("Skills") remain the property of the customer. However, isento receives the right to use anonymized metadata and usage results for analysis and improvement purposes.

5. Responsibility of the customer, nature of the generated models

5.1. The customer is responsible for the configuration and execution of trainings as well as for the suitability and use of the generated results.

5.2. A certain quality, accuracy, suitability or functionality of the generated models is not guaranteed.

5.3. As a user, customers can invite other users into projects they have created. Accept participation requests from other users. All users within a project get access to the content of this project and can edit, process, delete or add further content. Each user is responsible for his or her content or for the modification of third-party content; isento assumes no liability in this respect.

6. Liability

6.1. isento is only liable for intent and gross negligence. In the event of simple negligence, isento is only liable in the event of breach of essential contractual obligations (cardinal obligations), limited to the contractually foreseeable damage.

6.2. Liability for lost profit, indirect damages and damages resulting from defects is excluded.

6.3. Legal liability for personal injury and according to the Product Liability Act remains unaffected.

7. Right of withdrawal

If the customer uses this service as a consumer within the meaning of § 13 BGB and concludes paid contracts isento, he is entitled to a statutory right of withdrawal, about which is informed as follows:

Revocation policy 

Right of withdrawal 

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (isento GmbH, Ostendstraße 242, 90482 Nuremberg, telephone: +49 911 21 77 38 70, e-mail: info@isento.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form, which is not mandatory.

You can also fill in and submit the sample withdrawal form or other clear statement electronically on our website [insert Internet address]. If you make use of this possibility, we will send you a confirmation of receipt of such a revocation immediately (e.g. by e-mail).

In order to safeguard the withdrawal period, it is sufficient that you send the notification about the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal 

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different mode of delivery than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the date on which we received notification of your revocation of this Agreement. For this repayment, we use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal in respect of this contract compared to the total amount of services provided in the contract.

———————————-

Model withdrawal form 

(If you want to revoke the contract, please fill out this form and send it back.)

To:

isento GmbH
Ostendstraße 242
90482 Nuremberg
Email: info@isento.de

I/we hereby revoke ()*) those of me/us (*concluded contract for the purchase of the following goods (*)/provision of the following service (*)

Ordered on ()*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

– Signature of the consumer(s) (only for communication on paper)

Date

____________________ 

()*) Delete as appropriate.

———————————-

8. Contract duration and termination

8.1. The contract is concluded with the booking of a subscription for the respective agreed term.

8.2. Unless otherwise agreed, the subscription is automatically renewed for the original term unless cancelled with a period of 14 days before the respective term expires. If the customer is a consumer within the meaning of § 13 BGB, the subscription is automatically renewed by one month if it is not terminated with a period of 14 days at the end of the month.

8.3. The right to extraordinary termination for an important reason remains unaffected.

8.4. Terminations require text form (e.g. e-mail).

9. Contract duration and termination

9.1. Upon the effective date of termination, all payment claims of the provider against the customer that have arisen until then shall remain.

9.2. After termination of the contractual relationship, all outstanding invoice amounts must be settled within 30 days from the invoice date.

9.3. The customer will be in default after this period without further warning. The statutory default interest according to § 288 BGB applies.

9.4. Further legal claims of the provider remain unaffected.

10. Final provisions

10.1. The law of the Federal Republic of Germany applies to the exclusion of UN sales law.

10.2. The place of jurisdiction for all disputes arising from or in connection with this contract is, as far as permissible, Nuremberg.

10.3. Changes and additions to these GTC require the text form. This also applies to the amendment of this text form requirement.

These General Terms and Conditions apply from October 1, 2025.